Bank Related FAQ'S

1. What is the Reference number/UTR Number Number?

UTR stands for Unique Transaction Reference. It is a unique code assigned to each financial transaction processed through the banking system. 

The UTR number helps track and identify individual transactions, facilitating accurate record-keeping and reconciliation processes for both the sender and the recipient

2. How to find Reference number?

UTR Number is what you get for each transaction you made through IMPS.You can find this in your bank transaction confirmation SMS or in your bank statement. 

This is a unique number for each IMPS transaction you make and helps us match that specific transaction with you.

3. Can users deposit INR from any bank account to their Pi 42 wallet?

Users can only deposit INR from bank accounts registered with Pi42.Deposits from unregistered accounts will not be credited and will be reversed back to the source bank account.

4. What happens if I deposit INR from an unregistered bank account?

Any amount deposited from an unregistered bank account will not reach your Pi42 wallet. Instead, it will be reversed back to the source bank account within T+5 working days.

5. Can users register multiple bank accounts with Pi42?

 Pi42 allows users to register only one bank account for deposit purposes. Ensure that the  registered bank account is used for INR deposits to avoid any reversals.

6. Is there any action required from users if a deposit is reversed?

If a deposit is reversed due to being from an unregistered bank account, no action is required from the user. The amount will be automatically refunded to the source bank account.

7. How can users ensure they deposit from a registered bank account?

Users should verify that the bank account used for INR deposits is registered with Pi42. This information can usually be found in the user account settings or profile section.

8.Can I delete my bank account?

Yes,User can delete their bank account however same bank details cannot be added again

9. What is the limit of IMPS transactions?

For instant bank transfer IMPS limit is Rs 5 lakhs may vary depending on the account